An ADT Survey Done by an Employee (Complaint & Review)

ADT recently wanted all of us, their employees to do a survey from off of their network. They said it was anonymous, although you have to put in a user ID to proceed with it. Many did not fill it out for the lack of trust towards our employer, ADT Security.

So here is my written anonymous survey and is intended to inform the future potential customers, as well as job seekers looking into ADT.  Last but not least, it is my formal written complaint to the corporate officers of ADT Security Services and Tyco Incorporation. This letter will also serves as my completed filled survey online.

Moreover, an accomplished man that I highly respected directly said to me, “If the upper needs a survey to see where their people heads are at, then the aristocrats are inadequate and their heads needs to be relocated to the commode to obtain wisdom”.  

To the customers; how can you trust a company that treats their salespeople like cattle, are they trying to make withered-up cows before they slaughter them? An extreme number of new hires leave ADT within an average time period of four to five months, and then a new herd comes in to replace the replacements. My heart goes out to you, the customers, for you will be likely beaten down with inexperience representatives coming to your home. The other representatives will be tired of making their required phone calls, and working sixty to eighty hours or more in a week doing everybody else’s job. Apparently, ADT take pleasure in spending their profits and energy to train the new recruits even though they will quit within months.

The upper managements must have some benefit of feeding off the excrement that the cattle left behind; apparently they believe that they know how to take care of the customers. Spare parts on the truck or resale representative car, are you kidding, that will take too much room. We’ll just come back waste some more gas. Put extra wear and tear on our vehicles.  It is all about the inventory, we do not want to hold our techs accountable, for we know that they will use them for sideline jobs (to me what is bad is bad, get rid of them). You the customer must understand your time is not important to us. Please recognize that we treat our sales force the same. We even pay the salesperson 25 dollars less than a tech to activate your services. We pay them less for the same work performed, why? It’s for golfing, and it is a funny thing, we even expect them to go back in their own vehicles. We don’t even have to pay them the extra time or gas for the return trip if needed, why do you care? They will do it, they are cows. Oh yes! We highly value our sales force, we treat them like peasants working in the sweat shops in China.

Apparently, ADT enjoy spending their profits to train the new recruits so that they will quit within months. One out of 200 may last a year, not bad odd for the lottery. Of course my estimate may be fraud, however not by much.

To individuals that are looking for a sales position with ADT; think again! In the interview it will be suggested that you will you have the opportunity to make well over fifty thousand dollars in the first year, the hiring manager is giving you salt to make you thirsty. All you need to do is put in time, then a little bit more time, and of course your life, etc.

So want a job, come on aboard, but I bet you will be thirsty (literally) in three to four months, and in the first year you are lucky to make 40 thousand, this goes also on the 2^nd, 3^rd, and the 4^th year, etc.  A few of my team members have been with ADT close to three years or a touch more. They work like a dog and make less than 40 thousand for the year of 2010. So in my group only two is doing well (they are making three to five times more than anyone else) and they are spoon-fed.

Instead of working with you, the ADT managers will take you out or reduce the number of leads from the rotation and can flush the leads from you that day, week, and even a month. Then they may give them to someone else if you do not meet their quota.  This will include self-generated or given leads which will force you to make phone calls to generate more leads to replace the leads that was lost. Of course in so doing this they will say it is theirs, belonging to ADT.

They say they don’t utilize fear to motivate their employees, strangely enough, lots of that is going on, screaming to the awful-misguided cow with very low demeaning-humiliating-undignified terminology for all to hear. Of course this is to set everybody else straight.

If you join the team as a salesperson, you will very likely become a withering cow. As my saying goes, “A salesperson come and goes among other newly hires and leave like a herd of cows for the slaughter, and ADT will milk the energy from your lively-hood even from within your belly.”

Family life? Say, again, you have a life, perhaps you don’t like to work here. Wow! For vacation pay, you will receive seventy dollars a day. Knowingly ADT will appreciate you coming back hungry, therefore have a good time.

If you want to learn adversity in your life, come aboard on the ADT’s bus as a salesperson, and you will learn adversity their way. If you read this and still come aboard, it’s your fault. Somewhere, I read this statement from a job post, “Generous incentive plans are in place to reward positive results.”  Additionally, they uncouthly left-out the following words, “And if you are favored”.

Now for my formal complaint to the corporate officers of ADT and Tyco; the phone sales blow-outs and service leads goes to one or two ADT’s sales representative only and not to the others that have the same abilities, skills, fortitude, and capabilities.. This is occurring at my branch and the neighboring branches. This is a form of discrimination.  If you did receive one through a back door and you are discovered, you are a bad cow and then advised they suppose to go to such-n-such person, and oh, yes; the installer, tech, and admin personnel have been warned, for they are not to give you any more. Life is not always fair but favoritism shouldn’t be in the work force.

To inspire the team, the sales manager then uses the elites as an aspiration and for motivational spills for others to be like them. It is not motivational; instead it has demoralizing effects upon the other sale team members knowingly that these elite cows are being spoon-fed.

Since employed by ADT, I am not given the same opportunities as the elites to reach my required sale units requirements, even though I have the same capabilities and the fortitude as they do. This is favoritism to an elite few that holds the same exact title as myself which equate more than several hundred and thousands of dollars more than what  I myself receive with the same required qualifications, skills, and abilities .

To end the complaint; I can understand not to give out the above mentioned type of leads to individuals that are new or those that as not let obtain the acquired skills, or abilities. But if they acquired the set standards of ADT and not receiving these leads, it is favoritism and it levels on discrimination. There will always be adversity in the work place for without it there will be no growth. And favoritism and discrimination should not be one of the adversities that officers of ADT or Tyco Incorporation should accept in the work place.

And to end the survey; in performing this survey you the corporate officers of ADT Security Services and Tyco Incorporation had admittedly declare that themselves are brainless on running a large corporation. Your "Six Sigma" watch dogs they should at least be potty trained. Have you flush your toilets yet?