ADT Sale Representative, employee complaint and review,

  If you plan to join ADT as a Sales Rep do not join the Resale Team. There are three sales teams for residential; Custom, High Volume, and Resale. For the resale reps they have changed their policy to the point that most resale reps are receiving one company lead per week, if that. The resale manager threatens their members that do not make their calls to remove them from the lead rotation, perhaps one per week. Prior it was an average of 4 to 9 leads per week; most of the sale reps from the other two teams are receiving 10 to 30 per month as of now. The pay for self-generated leads on the Resale Team is much lower than what they are paying the other sales rep from the other teams. They will give you a list through Salesforce.com and expect you to make at least 50 calls per day and to knock on doors.  Now, we in resale make the calls and harass the hell out of the prior customers that their monitoring services have been discontinued with us until they advise us to put them on the do-not-call list and we still harass the crap out of them. ADT is not taking care of their employees, so how do you expect us to take care of the existing, new, or former customers. Not because we like to harass people, it’s all about surviving and in so many words the managers has given us the green light do to do this. We are not given that many new leads per day to make new fresh calls every day.

They say that the new CEO, Naren K Gursahaney, cares about the employees of ADT.  Perhaps it is true, as for us, the resale reps haven't seen this to be true. Recently, the pay plan to the resale reps has been overhauled in which it benefits the company, but the reseller rep need to work longer hours just to maintain the same amount paid as prior, likely less as seen on teams throughout the area I work in. They are in the process of changing the resale teams to be a totally self-generated machine with less pay than what they are paying members of the other residential sale teams for self-generated sales. In turn we find ways to charge the customer more for the monthly services to help the offset of our paychecks. Most of the resale employees’ self-motivation and the essence of being a rep for ADT have considerably dropped during the past six months, especially in the past three months.  Custom and High Volume are receiving a decent lead flow, but the leads to the Resale flow has been down 70% or higher per resale team for the past 7 months as during the same time periods as the previously years, not because the leads not coming in, but are not given to the resale reps. They want us to work harder with greatly reduce sale leads to maintain the same sale quota per month with less pay.  They somewhat increase the pay for us when the customer agrees to buy more equipment or a much higher monthly premium. This means a higher cancellation rate because we have installer that doesn't want to do larger installs to receive a smaller paycheck. ADT lower their pay by 40%, during the fall of 2012, most sale reps have lost sold jobs because of this pay cut to them. The installer would advise the customer with buzzwords that it could not be done as sold; many sold job cancel for this purpose. To obtain a paycheck to maintain nearly the same pay they would need to install more systems per day. Simpler and quicker installs are about the only way that the installers can make up for some of the lost in their paychecks.  On the real nice systems, such like the systems that we advertise on TV (the Pulse Premier and the Pulse Advantage), many of our installers will advise our customers that the wires cannot be run without drilling holes in the walls with the difficulties in running the wire to the various system components. Then will quickly recommend to the customer that the Pulse Select or the Quick-Connect is all that they really need; cheaper for the equipment, labor, and the monthly services charges. Then to follow up by saying, no wires would be needed to run throughout your home. Essentially, the biggest lost; referrals will be likely to be nil from these customers.  All parties involve gets the short stick; the customer, sales rep, and even ADT.   

 By the way, ADT don't even pay the bonuses to us in a timely manner when they run special incentives with bonuses normally paid out to us in the form of gift cards.  Most, if not all, have not received a red cent that had met or exceeded their set requirement in receiving these bonuses. These have not been paid to us for the last 4 months. They owe more than 400 dollars to several of us over a few months. Nor, have we received our awards earned for exceeding the ADT goal that was supposed to be given to each sale reps that hit the yearly quota for last year, 2012. We didn't even receive a simple "Certificate of Achievement", nor even the typical award luncheon have been given to us let, not even a date. Many of us were way over 100%.   Believe that ADT hope that we wouldn't notice and hope that we will forget. This decision was not from the area managers, but is from the region managers and the higher ups. The gas allowance given out per week on our pay stubs is around 85 dollars and that is tax. Need time off, your vacation pay per day is an enormous 70 dollars, that’s a huge 350 dollars a week, which is basically a few cents more than the minimal federal law requirement for basic pay per hour. If you call these good benefits with the new pay changes and less leads per week, then ADT Resale Team is for you. Yes, ADT is not for everybody. This is a very true statement, that is why several are leaving, not because they are not good at what they do, they are just not making the money as they was or working double the hours and still end up with much less. The morale is low on my team, and we must work a lot harder with less pay and with little or no support from ADT.  We are exhausted from the nagging sales managers with their empty promises along with their useless continuous motivational slurs. Be a member of a resale team to see and live the miseries yourself.