These are my
opinions to inform potential customers needing an electronic security system.
This would include clients that would like a system in their home, or would
like their existing system to be activated.
Secondly, I am
blatantly criticizing any deviously cunning and deceitfully scheming from
security companies, which provide phone sales.
For customers that
believe that they are receiving a decent security system when buying a security
system over the phone, or led to believe a representative is coming to your
home, when in reality it is either a sub-contractor or a tech that will be
coming to their home. The security conglomerate that sells electronic security
systems and their services over the phone is not providing the appropriate
services to their customers’ safety. The customer is just an added number(we
call it a unit), and it is a cheaper way to provide more money for their gain
and being superficial to the security needs or concerns of its’ customers.
Yes, the phone rep to the customer, wordlessly-whispering, “You have just been
placed in our commode,“ and then boldly
remarks, “Thank you, we’ll be there for you, please call back anytime.”
Phone-sales
pitfall for the home-owners, the customer may receive the protection that they
want or need, but most likely it will be a basic system, exterior doors, a
motion detector, and perhaps a handheld keychain that may have a panic button
built in. This might be an ok system when not at home or for a small business
to protect your property. The question is? Will it protect your family or
yourself when at home? Remember if they get your checking, credit card
information over the phone or their web site, or we will mail you the contract
it is per-say a phone sale. Always ask for a consultant to come to your
location and not on the phone. If they present you a hard time sending their
ambassador to your abode, thank them and hang-up, then give your business to
someone else to give you a professional overview of your security needs.
Phone sales, I
distain them so much that I would rather buy from an authorized-dealer. For
this will be the only single exception; At least I have a human in my home to
give me suggestions, hoping that the dealer’s consultant would be a very
knowledgeable-experienced non-deceitful security consultant with concerns in
protecting my family when we are at home. Accordingly, ensure you are working
with an experience-trained human being to design a system that is custom
ordered for your family needs
To reiterate, I
would not buy any monitoring services from off of the phone. So if you are
afraid that the sales rep will take advantage of you, then why even consider
getting a security system in the first place.
The Call-In Phone Sale department, should be in the commode and be flushed.
ReplyDeleteWhen a new owner or a renter moves in a home that already has an ADT system installed, they will be treated not like they are a new customer. The question arises, how can ADT own the system when the previous homeowner or the landlord owns the security system when they had it installed by ADT or by another company? Even more unbelievable, ADT will tell you that even if you personally owned the system prior; to be monitored you must give up the right of owning your security system and give it to ADT.
ReplyDeleteOn the third page of the contract, in Section 5 and where it is written in red letters “Profile Codes”, in the box following “Ownership”, if the rep put in “10” is place in the box that translates that ADT owns the system, or if the rep put in “20” that means you own the system.
Please, read the small print beginning in paragraph 7 on the back side of the contract, on page 4 0f 6.I do apologize if you do not have a copy of the ADT residential services contract in your hands to read, either the USAA or the standard contract, but it basically states that if the previous system was owned by the previous or same customer it will remain yours. But the directive from the ADT corporate to all departments is that if there is any home has had an ADT system installed, even if it doesn’t exist, and even if it was the original owner, it will be marked on the contract that ADT have the ownership of it. We the sales rep(s) was advised there is no exception to be made, not for USAA members, or any members of any organizations.
On new contracts that the home did not had an installed ADT security system in it in prior, the magic dollar amount to own the system is $600 or more. Never has it been mention to our sales team that if the customer is willing to pay $200 more than the actual contract that the customer can own it per the same paragraph mentioned above.
Just to let the customer know, I had not seen ADT pull a system out when it was fully paid for, when a customer move, or if they was a customer more than six months. Customer own or not, the monitoring service fees are the same for the same similar system designs. My beef is, ADT Corperate Officers needs to have the common decency to follow the same contract that they expect from their customers to follow. And yes, I agree, someone needs to flush the ADT officers’ commodes to rid the stink that they leave behind themselves.